180Angles Intelligence
Governed intake, review, and approval, then two synchronized outputs: frontline response guidance for employees and plain-language education for customers. Actively developed, offered through a controlled pilot.
Financial Institutions
Reach the customer before the transfer, and the employee before the call.
Most scam losses start with a persuasive conversation, not a technical breach. Bridging Technologies ATL works on the part your fraud stack was never built to cover: getting current, governed scam guidance to your frontline and your customers in language they can act on.
What gets in the way
- By the time a suspicious transaction appears, the customer has usually already been convinced — often that they are being helped, sometimes by someone impersonating your own institution.
- Frontline employees meet these conversations without current, specific guidance. They know something is wrong but not how to name it, and training cycles move slower than scam patterns.
- Customer-facing scam education tends to be generic, out of date, or written at a reading level that excludes the people most often targeted.
- Institutions frequently do hold good intelligence about active scams — but it stays inside risk and fraud teams and never reaches the branch, the call center, or the customer.
What we bring to it
The parts of the BTATL ecosystem that apply here, and what each one does for this audience.
180Angles
The public-facing protection experience — approved, public-safe alerts, warning signs, verification steps, and reporting guidance written for older adults and their families.
Talk Tech With Chet
Practical digital-skills education for customer-facing community programs, where an institution wants to invest in confidence as well as warnings.
PARLEN
An emerging framework for understanding the confidence customers need to participate safely in digital banking. In development; not an adopted standard.
What an engagement looks like
A controlled 180Angles Intelligence pilot
A defined group of frontline employees and, where the institution chooses, a defined customer audience. A fixed start and end date agreed in writing. No core-banking integration and no customer account data in the base pilot. Governed publishing of approved scam guidance across the period, then a joint review of what was published, what your people reported, and what you observed — ending in a documented continue, adjust, or stop decision.
What you receive
- Governed intake, review, and approval workflow, with role-based permissions
- Employee View: frontline response guidance aligned to your existing procedures
- Customer View: the same approved intelligence, written in plain language
- Institution separation, so your configuration and records are not visible to any other institution
- A written pilot scope covering audience, timeline, data boundaries, and success questions
Measurement and reporting
- What was published, to which audiences, and when
- What frontline employees reported about usefulness and clarity
- What the institution itself observed over the pilot period
- A joint review against the questions agreed before the pilot started
- All outcome data belongs to the institution; nothing is published or cited without written approval
Boundaries and requirements
What we will not claim, and what has to be true for this to work. We would rather be clear now than impressive now.
- 180Angles Intelligence is actively developed. It is not bank-certified, not production-proven in a banking environment, and not in use at a bank today.
- 180Angles Intelligence complements existing fraud systems; it does not replace them. It is not a transaction-monitoring or risk-scoring system and sits in no authorization path.
- 180Angles Intelligence does not make transaction, AML, SAR, case-management or law-enforcement decisions.
- We make no claim that 180Angles Intelligence has prevented a loss. That requires evidence the institution holds and validates.
- We do not claim compliance with any standard we have not verified with you. Ask directly and we will say whether a requirement is met, in progress, or not addressed.
- Frontline response guidance covers how to talk with a customer about a scam pattern. It does not direct account actions, holds, filings or case decisions.
Let's find out whether this fits.
Tell us what you are trying to accomplish and we will be straight about whether we are the right people for it.